The Cheltenham Partnership

The Diploma in Retail Business will start from September 2010, in schools and colleges in different areas of the country.

Here’s a sneak preview of what you’ll learn...

For the Diploma in Retail Business your course will look at 6 main areas:

1. Introduction to retail: Explore the whole retail industry and how it works, including different types of businesses and jobs, and what retail means to people and communities.
2. Exploring enterprise: Look at inspirational entrepreneurs in retail and what has made them so successful, as well as how to set up and run a retail business.
3. Retail supply chain: Find out how goods in this sector go from being manufactured to being sold on the shop floor.
4. Retail outlets: See how a retail outlet is run, from job roles to technology and health and safety hazards.
5. Retail selling: Learn all about sales targets and how to pitch products to customers, as well as taking payments securely.
6. Customer service: Understand the importance of customer service, how using feedback can help to get better results and handling complaints and compliments.

If you’re doing a Higher or Advanced Diploma, you will cover more areas including sourcing and buying for product ranges, stock control, retail theatre (including merchandising and product presentation) and many more.

In Cheltenham